Warm regards,ĭear Katie, We are absolutely delighted to read that your kids loved our children’s pool and waterpark. On behalf of our entire team, we look forward to your return. Thanks again for this heartwarming review about your stay with us. However, our cleaning team works hard to keep the beach clean. Please understand that this is not in our hands. Some water runs from it in some specific seasons, which is clean and does not represent any danger to our dear guests.

Regarding the condition of our beach, we would like to share with you and more travelers that we have the privilege to be surrounded by a mangrove, which is a natural protective barrier on the Riviera Maya coastlines. Your comments are truly valuable to us, as this allows us to improve our service levels and product. We will forward your comments to all of them, and we are sure they will be delighted to hear that their efforts have been appreciated. Please rest assured that we will share your kind comments with Sinue, Blanca, Magdalena, Freddie, and Osman. Thank you for pointing out the attention and service that was provided. Property beautiful, food SUCKSĭear Jamieson John, We would like to thank you for the praising review you shared following your recent visit to Dreams Natura Resort & Spa. To get discounts you have to do a presentation. One pool area is for 'preferred' guests only, and they get a 'continental' breakfast option also. The pools are nice and spacious, but people literally reserve chairs at 6am and never come back, there were quite a few arguments, and staff does nothing about it. There is great entertainment every night, music in the open air lobby. There is a cool room for teens, pool tables, a large chess floor game and foosball tables. The water slide didn't work, the rollglider arial bar was out of service. Went to use the 'free' water sports, but you have to pay taxes AND tip them, p/p fee. Can't swim at the beautiful beach due to the seaweed, & so much that they have to use a machine to remove it everyday.

They never replenished anything in the fridge, soda, water, or beer or expresso that was used. My A/C couldn't get room under 75*, housekeeping showed up once & my son was there, & they never came back, not even the next day, I had to call. Room service cheeseburger was the best tasting thing we ate which was also cold by the time it got to us. Very little selection at the buffet, which is the only place for breakfast, very little selection at any of their restaurants. The food here is the WORST of any all inclusive I have been to in my life. We went with another family and we will all definitely be back!

The kids were safe (6, 6 and 10) and had a blast! Most of the food was pretty good! Be sure and get some of the tacos at the buffet, they are 🔥🔥🔥🔥! The hibachi grill was an experience and all of the seafood that we had was great! It also makes for some good pics of nature! The resort is surrounded by bright green mangroves and that is a good crocodile habitat. I spoke to several employees ( I speak Spanish) and they said that it is pretty rare for the crocs to come out, especially into the salt water as they are not normally salt water animals. Yes, it’s true that they shut down the beach for a most of one of the days that we were there. It wouldn’t hurt to bring water shoes, as you never know what is beneath you.įor those of you that read about the crocodile 🐊 in the water. Up close, the water is browner than some like, but it’s still swimmable as long as the weather allows. How much seaweed can be change each day depending on the weather and amount of wind. For those of you that question this resort, here is my opinion.įriendly staff with top notch customer serviceĪwesome pools, lazy river & entertainmentĬlose enough to main area of Cancun, yet far enough away that you’re away from the crazies ( were there during spring break)Īs far as the beach/gulf waters go….good pics from afar, but yes there is some seaweed.

Dreams natura